1. Who we are
1.1 Ocere Ltd is a Digital Marketing Agency and we are committed
to protecting your privacy and security of your personal information.
We are based in Cheltenham, Gloucestershire, our registered office is:
Formal House, 60 St George’s Pl, Cheltenham, GL50 3PN.
Our company registration number is 6858052
2.1 “You” and “your” means the person or company who is using any
of Ocere Ltd Services.
2.2 “We”, “us” and “our” mean Ocere Ltd.
2.3 “Service” and “Project” means any digital marketing work or
lead provision service provided by
2.4 “Website” refers to any website or mobile application owned
and operated by Ocere Ltd.
2.5 “Data Controller” means the party who determines the purpose
and means of processing
personal data protection legislation.
3. Our Commitment to data protection
3.1 We are registered as a Data Controller with the Information
Commissioner’s Office and we will only use your data in accordance with
data protection legislation.
3.2 For any questions or complaints relating to Ocere Ltd data
protection, all enquiries must be made in writing to Amanda Falshaw,
Business Support Director, Ocere Ltd, Formal House, 60 St George’s Pl,
Cheltenham, Gloucestershire, GL50 3PN or emailed to
firstname.lastname@example.org so we can ensure
an appropriate response is provided.
4. How we collect information about you
4.1 We will collect information from you which we consider
necessary to provide our services to you this will include contact
details you have provided to us such as your name, address, email
4.2 We collect information from your Website usage by using
cookies to store information which then helps us to improve your user
experience. Cookies are small files that are sent to your web browser
and stored on your device. They enable us to recognise your computer and
record information from your visits, such as your preferred settings.
This saves you time by not having to re-enter the same data each time
you use the website.
any anonymous data to help us to analyse the use and performance of our
website and services.
4.4 If you don’t want cookies, you can choose to reject them by
adjusting the settings in your browser settings. Should you decide to
block cookies then you may not be able to use all the features of our
5. How we use the information about you
5.1 By completing our online enquiry form or ordering a service
from us, you are entering into a contract. Ocere Ltd will process your
data as we consider necessary to fulfil our respective contractual
obligations. We may use your information to provide you with information
about our services, news and updates.
5.2 Consent is not required for business to business marketing
but we will provide clear
unsubscribe facilities. Any
marketing will be relevant and proportionate.
5.3 We will process your data where have a legitimate reason for
doing so, this may include: for monitoring and making improvements to
our services, to investigate any actual or potential breaches to our
Terms and Conditions, to ensure continuity of our services and to
protect our rights.
5.4 We will only use the information we have collected about you
where we have the legal basis for doing so, this may include credit
checks and fraud investigations.
6. Disclosing your information
6.1 We will not sell your personal information to third parties
for marketing purposes.
6.2 We will not share your personal information with any other
third party, unless:
a) It is necessary by law, regulation or legal proceedings
b) It is required to enforce our Terms and Conditions
c) We consider it necessary action to protect the property, rights or
safety of Ocere Ltd.
d) The third party is acting in a professional capacity: as a regulator,
auditor, appointed data processor and has suitable confidentiality and
privacy measures in place.
6.3 Your data may be accessed by our employees in the delivery of
our service to you.
7. Marketing and communications
7.1 We will not pass your contact details to third parties except
as detailed above.
7.2 We will contact you with information relating to the service
we are providing to you. This may include:
a) Confirming your order, advising you of any queries relating your
account, any billing queries, any updates relating to the services we
provide to you.
b) Any promotions will be made available to you via your Account Manager
(Digital Marketing) or online portal account (Lead Generation) or via
8. Your right to access, correct and erase your data
8.1 You have the right to request a copy of the information we
hold about you. This is called a Subject Access Request. Our Business
Support Director is the primary contact for any questions or complaints
relating to Ocere Ltd data protection. All enquiries must be made
initially in writing to: – Amanda Falshaw, Business Support Director,
Ocere Ltd, Formal House, 60 St George’s Pl, Cheltenham GL50 3PN or
emailed to email@example.com so we
can ensure an appropriate response is provided. We will comply with all
requests within 1 month. You have the right to have your data amended if
we are holding incorrect details. Please contact us as soon as possible
to have this rectified, we are committed to holding only accurate, high
quality data. You also have the right to request that your details are
removed and deleted. This is known as the ‘right to be forgotten’. Once
we have received your request for data to be removed or deleted, we will
remove/delete all data unless there is an overriding reason for not
doing so. Requests for deletion of data will be fulfilled once the
overriding reason for delay ceases to apply. Copies of your data maybe
retained to satisfy legal, regulatory and accounting requirements.
9. Using other websites
operated by Ocere Ltd. Although we link to third party websites, they
have separate privacy policies separate to our own. If you come to the
Ocere Ltd website via a link from a third-party website, they may also
send us personalinformation about you.
please revisit this page at your convenience to ensure that you are
aware of any updates. We will also notify you of any changes by email.
By continuing to use our services constitutes your acceptance of any
11. Further information
11.1 Should you require further information please contact us. We
will do our best to resolve any questions or complaints.